Fraud Blocker Lone Worker Alarms Customer Service | Lone Worker Alarms
0800 400 915 [email protected]
Lone Worker Alarms Alarms NZ

Customer Service & Policies

Change of Mind

We do not have to give a refund if you change your mind about a purchase — so please choose carefully. The purchaser acknowledges that the devices advertised on this website are fit for their anticipated usage. Mercari Ltd does not refund due to change of mind. 

If the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. 

Consumer Protection helpline 0508 426 678(0508 4 CONSUMER)

Order online securely

Mercari Technologies Ltd uses 3rd Party Payment Gateways for its online credit card transactions. Gateways processes online credit card transactions for millions of international merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by us.
All transactions are performed under SSL Certificate.

This Website at no time touches your funds; all monies are directly transferred from your credit card to the Gateway merchant account held by Mercari Technologies Ltd.

 Delivery policy
We will transport your goods via Tracked Post or Courier. We endeavour to send any order within three to five business days after receiving your ID and delivery address information provided at time of payment. If goods are out of stock, delivery may take up to 14 days longer. International shipments may vary.

A tracking number will be supplied via email upon dispatch. If no-one is at the delivery address at the time a card will be left in the letterbox. The parcel will be then made available for collection at the local post or courier office.

The purchaser is responsible for any potential customs, import or duties costs into their country of delivery. Items are dispatched from Auckland, NZ, or Hong Kong, China

All Alarms are tested and confirmed as working on the Cellular network prior to shipping. We cannot guarantee, nor accept any liabilities for 3rd party network coverage (similar to any seller of a mobile device) that when the alarm is used there will be an adequate signal. 2Degrees, Spark & Vodafone network coverage can be found on their own websites. We will not refund on the basis of inadequate coverage.  

The end user is responsible for providing the correct frequency SIM Card.

Fall Detection

The alarm has in built ‘serious fall’ detection, however activation relies on height, velocity and angle the device is impacted with. It is designed to alert for Serious Falls, therefore, for example, if the user has a fall of less than 1m in height, slides slowly down a wall before impact, falls onto soft carpet or grass the device may not register height, impact or velocity to activate the alarm. In this case if the user does not hear the alarm beeping after 10 seconds, the user ca press the SOS button. 

The fall detection has sensitivity settings which can be adjusted to be more (very) sensitive or less sensitive. Please adjust these settings to your unique circumstances

 For more information on our policies & Terms & Conditions, please use the links below

Legal Disclaimer

Privacy Policy

Returns & Refunds

Terms & Conditions